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Maybe the frustration when things go wrong is so overwhelming people don't want to spend the time to look.If you want to tell me why you're here, I'd be interested to know -- just click on the "Write" link on the left side of the page.I am truly sorry for your entirely understandable disappointment with the circumstances of your order of August 19th (#102-2271049-3523350), and especially that our Customer Service was not more easily reached and was not more helpful once you actually got through.
But I hate this "squeaky wheel" method of providing customer service.Unauthorized charges on credit cards are illegal, and Amazon should be taking every opportunity to keep unauthorized charges off their customers' cards, not make charging people illegally for Amazon's mistakes a part of their company's policy.I encourage all of you to drop a line to Amazon and tell them what you think of these customer service policies, and to shop elsewhere until they quit talking about customer service and start providing it. My experiment buying an i Pod from them last year went well, and I've ordered a few other things here and there. Before you read any more, I wanted to let you know that I've been doing a little more trading with Amazon.